Privacy Policy - Terms and Condition

Privacy Policy for Lucent Commerce / Lucent Innovation / Space Orange / Kasma Brothers Pvt Ltd

Effective Date: Sep 11, 2023 

  1. Introduction

Welcome to Lucent Commerce, Lucent Innovation, or Space Orange (collectively referred to as "we" or "our") or Kasma Brothers Pvt Ltd. This Privacy Policy outlines how we collect, use, and disclose your Personal Information when you visit or make a purchase from our website (the "Site"). 

  1. Contact

If you have questions about this policy, need further information about our privacy practices, or wish to file a complaint, please contact us via email at or by mail at the following address: 

Lucent Commerce / Lucent Innovation / Space Orange / Kasma Brothers Pvt Ltd Address: Sharan Business Circle, 815-820, Chandkheda - Zundal Rd, Zundal, Ahmedabad, Gujarat 382421 

  1. Collecting Personal Information

When you visit our Site, we collect specific information about your device, your interactions with the Site, and any data necessary to process your purchases. Additional information may be collected if you contact us for customer support. This Privacy Policy refers to any data related to an identifiable individual as "Personal Information." The following list details the Personal Information we collect and why: 

Device Information 

  • Purpose of Collection: To ensure accurate loading of the Site for you and to perform analytics on Site usage for optimization. 
  • Source of Collection: Automatically collected when you access our Site using cookies, log files, web beacons, tags, or pixels. 
  • Disclosure for a Business Purpose: Shared with our processor, BigCommerce. 
  • Personal Information Collected: Version of web browser, IP address, time zone, cookie information, viewed sites or products, search terms, and Site interaction data. 

Order Information 

  • Purpose of Collection: To provide products or services, fulfill our contract with you, process payment information, arrange for shipping, provide invoices, and order confirmations, communicate with you, screen orders for potential risk or fraud, and, in line with your preferences, provide information or advertising regarding our products or services. 
  • Source of Collection: Collected from you. 
  • Disclosure for a Business Purpose: Shared with our processor, BigCommerce. 
  • Personal Information Collected: Name, billing address, shipping address, payment information (processed through Stripe), email address, and phone number. 

Customer Support Information 

  • Purpose of Collection: To offer customer support. 
  • Source of Collection: Collected from you. 
  • Disclosure for a Business Purpose: May involve third-party vendors used for customer support. 
  • Personal Information Collected: Name, email address, and phone number. 
  1. Minors

Our Site is not intended for individuals under the age of 14. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion. 

  1. Sharing Personal Information

We share your Personal Information with service providers to assist us in delivering our services and fulfilling our contracts with you, as described above. For example: 

  • We use BigCommerce to power our App. You can read more about how BigCommerce uses your Personal Information here: BigCommerce Privacy Policy. 
  • We may share your Personal Information to comply with applicable laws, respond to legal requests, or protect our rights. 
  1. Behavioural Advertising

As described earlier, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may interest you.  

We use Google Analytics to understand how our customers use the Site. You can learn more about how Google uses your Personal Information here: Google Privacy Policy. You can opt out of Google Analytics here: Google Analytics Opt-out. 

We share information about your Site use, purchases, and interaction with our ads on other websites with our advertising partners. Some of this information is collected directly, while cookies or similar technologies may also be used (subject to your location). 

For more information on how targeted advertising works, visit the Network Advertising Initiative's ("NAI") educational page: NAI Understanding Online Advertising. 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal: Digital Advertising Alliance Opt-out. 

  1. Using Personal Information

We use your Personal Information to provide services to you, including offering products for sale, processing payments, order fulfillment, and keeping you informed about new products, services, and offers. 

  1. Lawful Basis

As required by the General Data Protection Regulation ("GDPR"), if you are an EEA resident, we process your Personal Information under the following lawful bases: 

  • Your consent 
  • Performance of the contract between you and the Site 
  • Compliance with legal obligations 
  • Protection of vital interests 
  • Performance of a task in the public interest 
  • Legitimate interests that do not override your fundamental rights and freedoms 
  1. Retention

We retain your Personal Information for our records when you place an order through the Site unless you request deletion. For more information on your right to erasure, see the "Your Rights" section below. 

  1. Automatic Decision-Making

If you are an EEA resident, you have the right to object to processing based solely on automated decision-making that has a legal effect on you or significantly affects you. We DO NOT engage in fully automated decision-making with legal or significant effects using customer data. 

Our processor, BigCommerce, uses limited automated decision-making to prevent fraud, which does not have a legal or significant effect on you. Examples of such decision-making include temporary blacklists of IP addresses and credit cards. 

  1. Selling Personal Information

In accordance with the California Consumer Privacy Act (CCPA), our Site may share Personal Information with third parties for business purposes. These purposes include Advertising, Customer Support, Operational Processes, and facilitating Feedback and Reviews 

  1. Your Rights

Rights under GDPR 

If you are an EEA resident, you have the right to access, port, correct, update, or erase your Personal Information. To exercise these rights, contact us through the provided contact information. 

Your Personal Information may initially be processed in Ireland and subsequently transferred outside Europe for storage and further processing, including to Canada and the United States. For information on data transfer compliance with GDPR, see BigCommerce's GDPR Whitepaper: BigCommerce GDPR Whitepaper. 

Rights under CCPA 

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. 

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above. 

  1. Cookies

A cookie is a small piece of data that is downloaded to your computer or device when you visit our BigCommerce store. We utilize various types of cookies, including functional, performance, advertising, and social media or content cookies. These cookies enhance your browsing experience by allowing our website to remember your actions and preferences, such as login information and region selection. This means you don't need to re-enter this information each time you return to the site or navigate between pages. Cookies also provide insights into how visitors use the website, including whether it's their first visit or if they are frequent users. 

The duration a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies expire when you stop browsing, while persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date of download to your device. 

You can manage and control cookies in various ways. Keep in mind that disabling cookies may negatively impact your user experience, and certain parts of our website may become less accessible. 

While most browsers accept cookies by default, you can choose to accept or reject cookies through your browser settings, typically found in the "Tools" or "Preferences" menu. For guidance on modifying your browser settings or blocking, managing, or filtering cookies, consult your browser's help file or visit resources like 

Please note that blocking cookies may not entirely prevent data sharing with third parties, such as our advertising partners. To exercise your rights or opt-out of specific information uses by these parties, follow the instructions in the "Behavioural Advertising" section above. 

     14. Do Not Track

Please be aware that since there is no consistent industry standard for responding to "Do Not Track" signals, we do not alter our data collection and usage practices when detecting such a signal from your browser. 

     15. Changes

We may periodically update this Privacy Policy to reflect changes in our practices, operations, or for legal and regulatory reasons. 

     16. Complaints

If you wish to file a complaint, please contact us via email or mail using the provided contact details under "Contact" above. 

If you remain unsatisfied with our response to your complaint, you have the right to submit your complaint to the relevant data protection authority.

Terms and Conditions

1. Acceptance of Terms

By accessing or using our App (hereinafter referred to as "the App"), you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please do not use the App.

2. Description of the App

Our apps is a provide additional feature to the ecommerce store .

3. User Registration

a. To use certain features of the App, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

b. You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

4. Privacy Policy

Your use of the App is also governed by our Privacy Policy, which is incorporated by reference into these Terms and Conditions. You can review our Privacy Policy in start of this document.

5. License and Access

a. Subject to your compliance with these Terms and Conditions, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the App for your personal or business use.

b. You may not:

  • Modify, adapt, or hack the App.
  • Reproduce, duplicate, copy, sell, resell, or exploit any portion of the App without our express written consent.
  • Use the App for any illegal or unauthorized purpose.
  • Interfere with or disrupt the integrity or performance of the App.

6. User Content

a. You retain ownership of any content you submit, post, or display on or through the App ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute such User Content.

b. You are solely responsible for the accuracy, quality, legality, and appropriateness of User Content.

7. Termination

We may, at our sole discretion, terminate or suspend your access to the App at any time, with or without cause, with or without notice.

8. Disclaimer of Warranties

The App is provided "as is" and "as available," without any warranties of any kind, either express or implied. We do not warrant that the App will be uninterrupted, secure, or error-free.

9. Limitation of Liability

To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these Terms and Conditions shall be resolved through binding arbitration in accordance with the rules of the India, and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

11. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the App after any changes constitutes your acceptance of the revised terms.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us at