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Everything we have written on operations, 32 posts, newest first.
Decide who pays import charges first, then pick the carrier that can honor that choice, then write a delivery promise you can keep. The order matters more than the carrier.
A slow week is the cheapest time to find out what is about to break. Here is the short list, including one Shopify deadline that lands in March.
A team several hours away works well when the handoff is written down and access is set up before day one. It works badly when it depends on live meetings.
One returns policy cannot be right in three countries. The UK gives buyers a statutory change-of-mind right, Australia protects them from faulty goods but not from second thoughts, and the US leaves most of it to you.
The integration is the easy part and it is the only part on the plan. The data, the physical move and the exceptions are where the quarter goes.
Whether a change is safe before Black Friday has almost nothing to do with the change and almost everything to do with the month you make it in.
Shopify’s built-in returns do more than most stores realize. Three gaps justify buying a platform, and here is the arithmetic that tells you when.
Shopify tells you which orders look risky. The part nobody decides in advance is which ones you are willing to lose.
Your warehouse contract and your product page are two different promises, made by two different people, to two different audiences. The gap between them is your support queue.
Store credit is a fair offer where the return is your goodwill and a bad look where the customer has a right to their money. The mechanics decide which one you are running.
Six to eight numbers, each with its definition written next to it and a decision attached. Most ecommerce board packs are twenty charts and no decisions.
Every default inventory metric assumes a flat sales rate. On a seasonal catalog that assumption is wrong in exactly the weeks the decisions get made.
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A senior Shopify engineer reviews your storefront, theme performance and checkout, then sends a prioritized list of fixes.
